The most popular application architecture on the cloud-native platforms such as Kubernetes is the microservices style. This software development technique tackles software complexity through modularization of business capabilities and trading development complexity for operational complexity. As part of the...
Hybrid cloud is an obvious strategy, and despite cloud migration interest, it’s here to stay. Cost of change and compliance are the two biggest proof points for hybrid’s continued relevance, but no single deployment model serves all use cases....
Cloud contact center has been a hot topic in the industry for some time, but moving your enterprise contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump...
Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness...
It’s become abundantly clear that the cloud is no longer the future— but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce costs and administrative burdens while enhancing...

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