Business

Customers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models that emphasize connecting with customers in...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital adoption. Contactless consumers spent more time online and their eCommerce spending surged. As businesses tried to adjust...

The effects of the pandemic have greatly accelerated the pace of change in contact centers, and there is no going back to how things were. Deprived of the ability to visit physical stores and offices, customers turned to the...

If you’re ready to understand where your customer has been and how to support them for where they’re going, mapping the digital experience is one of the most important tools in your customer experience toolkit. In this guide, we’ll cover...

According to ABN AMRO’s most recent annual report, the bank will continue to push ahead with IT transformation, with the goal to increase the proportion of teams working on the public cloud to at least 55%, up from 30%...

Founded in 2012 and based in San Francisco, Lyft provides millions of rides daily as the world shifts away from car ownership to transportation-as-a-service. Lyft is technology driven and seeks to continuously improve the Lyft App at the core...

OfferUp’s data warehousing team had migrated 100 upstream tables from PostgreSQL to Amazon’s fully managed and highly scalable DynamoDB database service. However, the downstream consequences of the move meant the team had to quickly and accurately refactor data warehouse,...

In this eBook, well explain how the digital transformation of traditional database-centric applications into event-driven frameworks is required to provide businesses the visibility they need to: Streamline Operations Modernize the Grid Prioritize Sustainability and Decarbonization Prevent Disasters To learn...

As online spending continues to surge in reaction to a global pandemic and country-wide lockdowns, it’s clear that eCommerce is here to stay. This means that the industry must consistently stay one step ahead, as fraud techniques evolve, evading...

As online spending continues to surge in reaction to a global pandemic and country-wide lockdowns, it’s clear that eCommerce is here to stay. This means that the industry must consistently stay one step ahead, as fraud techniques evolve, evading...