One of the keys to successful automated service, with a via telephony or website, is for the user to be able to describe their issue in their own words, rather than feeling that they have to use specific terms...
The contact center is truly the focal point of the business. It’s a virtual front door customers use to interact with many firms, and as such, it’s activities branch across the entire business to address issues ranging from billing,...
Contact centers have long been a touchstone for organizations’ customer experience (CX). As often one of the first interactions, contact centers play an integral role in shaping how customers view and interact with a brand. But evolving customer expectations...
We are now in the era of multiplied innovation, where organizations are moving beyond incremental transformation to a more wide-scale transformation. This requires them to leverage an ecosystem of talent, technology, and processes, making open technologies a natural choice.
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Learn about the benefits of automating your security operations center with a unified platform.
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This checklist outlines 10 ways to automate Microsoft Windows using Red Hat Ansible Automation Platform, using the same management tools for automating Linux environments.
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Learn how Red Hat Consulting can put your organization on the path to enterprise-wide automation— no matter your starting point—with these 5 steps.
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The average smartphone user pays little attention to what’s going on behind the scenes. Applications can be updated, security bugs can be fixed and more, with minimal interruption to the user’s experience. The process is mostly automated, freeing the...
Inventory optimisation is by no means a new concept. For decades, practitioners have sought to operate at a minimum level of inventory without sacrificing customer service. This is a delicate balance to sustain, and realistically, most companies have only...
The transformative power of digital technology is redefining the enterprise. This is a tide of change that will overwhelm those who cannot adapt fast enough. For established businesses, it’s not just a matter of catching up to where the...
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How to Increase Visibility & Cash Flow in the Supply Chain...
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SUMMARY
A lot goes into running an effective order-to-cash (O2C) cycle. But the simple truth is, if orders aren’t processed accurately and on time,...
